Service Design User Journey Mapping

Service Design User Journey Mapping

Video: .MP4, AVC, 1280×720, 30 fps | Audio: English, AAC, 44.1 KHz, 2 Ch | Duration: 59m | 108 MB
Instructor: Jillian Kaplan

This course will teach you how to map a user journey from identifying personas and understanding their emotions to understanding their intentions and expectations.

Understanding journey mapping is fairly straightforward. In this course, Service Design User Journey Mapping, you’ll learn about your users and understand what they need and expect First, you’ll explore personas and alternate personas. Next, you’ll discover their emotions during the journey. Finally, you’ll discover users intentions and expectations. When you’re finished with this course, you’ll have the skills and knowledge of users and their intentions and expectations needed to map a user journey.


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